Privacy Policy

---

1. Introduction 

This Privacy Notice explains how we collect, use and protect personal data when providing legal services. We comply with the UK GDPR, the Data Protection Act 2018 and the SRA Standards and Regulations. 

2. Contact Details Email

[FIRM EMAIL – TBC], Telephone: 0330 027 1868, Address: 19 Quay Street, Manchester, M3 3HN 

3. Data We Collect

Identity data, contact data, case-related information, housing disrepair evidence, financial information (where required), and technical data from communications. Special category data may be processed if relevant to your housing disrepair matter. 

4. How We Use Your Data

To provide legal services, manage your file, communicate with you and others, comply with legal obligations, pursue or defend claims, and maintain regulatory compliance.

5. Lawful Bases

We rely on: performance of a contract, legitimate interests, consent (where applicable), and legal obligations.  

6. Sharing Your Data

We may share information with expert witnesses, surveyors, ATE insurers, courts, defendants, IT providers and regulatory bodies. We do not sell your data. 

7. Data Retention

We retain files for 6 years after the Matter concludes unless a longer period is required by law, regulation or insurance. 

8. Your Rights

You may request access, correction, deletion, restriction, portability or object to processing. Contact us to exercise these rights.

9. Security

We use appropriate technical and organisational measures to protect your data, including encryption, secure systems and controlled access. 

10. Complaints

If you are unhappy with our handling of your data, please contact us. You also have the right to complain to the Information Commissioner’s Office (ICO): www.ico.org.uk / 0303 123 1113.

Make Good Legal Services Ltd Registered Office: 19 Quay Street, Manchester, M3 3HN Company No.: 16862810 • Authorised and regulated by the SRA (SRA ID: [TBC])